Keywords by Category
Add these exact terms into your experience and skills sections
skills(12 terms)
- customer service
- issue resolution
- phone support
- order management
- de-escalation
- onboarding
- account health
- renewals
- upsell
- customer advocacy
- troubleshooting
- log analysis
tools(12 terms)
- zendesk
- salesforce service cloud
- five9
- freshdesk
- gainsight
- churnzero
- salesforce
- zoom
- jira service management
- postman
- datadog
- nice incontact
job-titles(10 terms)
- customer service representative
- customer success manager
- technical support engineer
- call center manager
- help desk analyst
- client services coordinator
- customer support team lead
- chat support specialist
- implementation specialist
- virtual assistant
certifications(9 terms)
- hdi customer service representative
- certified customer success manager (ccsm)
- comptia network+
- copc certified professional
- comptia a+
- certified client services professional
- hdi support center team lead
- pmi capm
- certified virtual assistant
How to Use These Customer Support Keywords
Best practices to pass ATS filters without stuffing
- Show CSAT, first-response and resolution metrics.
- Name the help desk and CRM tools you use.
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Frequently Asked Questions
What keywords should a customer support resume include?
Role-specific skills such as Customer Service, Issue Resolution, Phone Support, named tools like Zendesk, Salesforce Service Cloud, and recognized certifications.